July 2009 Archives

"A neighbor of mine called Mac Gray to complain about a leaking machine and two broken ones and got into conversation with the woman who answered. She was told:

1. The machines do not belong to Mac Gray.  They were purchased by Tishman Speyer.
2. The price increase was initiated by Tishman Speyer.  Mac Gray was told to post the notices re the increase.  The price increase money goes to TS, not MG.
3.  Mac Gray has a contract to service the machines, that's all.

Yesterday, I found two men just finishing putting a new washing machine in place, to replace one they had just pulled out. To my amusement, it was not one of the machines that have been breaking down regularly. It has plugged along nobly to the delight of a few of us who noticed that it was charging just $1.00. The price didn't change with the latest increase, either, so I assume that the pricing mechanism was unfixable although the washing mechanics were in fine shape."

"Stuyvesant Town: A Stuyvesant Town resident complained that parents were allowing their children to urinate openly in playground areas."

"I currently live at 15 Stuy Oval, and have lived in the complex for over 18 years.  Over the last year, we have made various complaints over the new Maytag washers and dryers installed in our building. I am sure the Maytag man is no longer the loneliest person in the world, but perhaps the most crankiest, as if he had to fix all the broken down machines, he wouldn't have time to eat or sleep.

Since first installed, the washers often do not finish their cycle, more often than not, leaving your laundry soaking wet. We then have to put the clothes in for another cycle. The machines are made so poorly, that the doors often do not lock in place. The  pull out trays are so fragile, that they break easily. These are not industrial machines. The dryers more often than not, are not "hot", causing more frustration. The lint filters are also not properly made, as trying to clean it, leaves lint all over the area. Dryers also do not finish their cycle.

My wife has called your customer service many times for refunds. Your customer service has been great!! Out refund checks are always sent out on time. How about putting in a quality machine, so they don't break down every other minute. More often than not, there are at least 3 machines broken at one time and 2 dryers down. My wife and I both work, and have decided that after many complaints, nothing has really been done. We don't like having to spend hours doing our laundry when coming home from work.  Well, the loss is yours. We no longer do our laundry in our building ( we were spending approx $45 per week ). After your ridiculous price increase ( I guess it is OK  from a marketing perspective to raise prices and substantially reduce service and quality ), it is more convenient and cheaper to give the laundry out. 

Perhaps one day you will truly address these issues when you notice the loss of revenue, as if I am taking this route, many others are doing the same. As far as Stuytown management goes---you should be ashamed of yourselves for letting this go on for so long, as I am sure you have received a multitude of complaints. You would think that the management office would try and correct this issue, but I guess you are more concerned in telling the world how "luxurious" living in Stuytown has become."

"Manhattan

A man was busted for raping his pal's girlfriend at a party in Stuyvesant Town, law-enforcement sources said yesterday.

Ruslan Klassen, 23, of Sheepshead Bay, Brooklyn, allegedly assaulted the victim while she was sleeping after the bash on East 20th Street near First Avenue at about 5 a.m. Saturday.

When the woman woke up and found Klassen attacking her, she ran out of the apartment and called police, authorities said.

Klassen was charged with rape."

"Tishman Speyer is offering a one-year Mini Cooper lease to the tenant who can draw the most referrals to Stuyvesant Town. "I suppose it could be worse; it could have been an SUV they're giving away," writes our tipster. "But this is still the last thing Manhattan needs right now -- another resident, private car."

Via Town & Village

Stuyvesant Town, New York City's most infamous landfill, continues to show the world what a luxurious palace it is! A Sty Spy sent in this photo of more furniture abandoned by ex-Stuy Town residents as they made the great escape from the financially troubled compound.

Last week Tishman Speyer began posting threatening stickers in their buildings warning residents they will be prosecuted if caught dumping furniture, an initiative nobody is taking seriously.